Terms of Service

1. Definitions

In these Terms of Service, the following definitions apply:

2. Acceptance of Terms

2.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age
• Have legal capacity to enter into binding contracts
• Provide accurate and complete information
• Use services only for lawful purposes
• Comply with all applicable laws and regulations

3. Our Services

We provide comprehensive travel and tourism services including:

4. Bookings & Reservations

4.1 Booking Process

When you make a booking through our platform:

1. You select travel services and provide required information
2. We confirm availability with service providers
3. You make payment as per selected options
4. We issue booking confirmation and documents
5. You receive travel vouchers and tickets

4.2 Booking Responsibilities

You are responsible for:

• Providing accurate personal information (names must match travel documents exactly)
• Checking all booking details before confirmation
• Verifying travel requirements (visas, vaccinations, documents)
• Arriving on time for flights, tours, and transfers
• Carrying necessary identification and travel documents

5. Payments & Pricing

5.1 Pricing Structure

Our prices include:

5.2 Payment Terms

• Full payment may be required at time of booking
• Deposit payments may be accepted for certain bookings
• Balance payments due as specified in booking confirmation
• Accepted payment methods: Credit cards, debit cards, bank transfers
• All prices are in USD unless otherwise specified

6. Cancellations & Refunds

6.1 Cancellation Policy

Cancellation terms vary by service provider:

6.2 Refund Process

Refunds are processed as follows:

1. Cancellation request submitted through our platform
2. We verify eligibility with service provider
3. Refund amount calculated per applicable policy
4. Refund processed within 7-14 business days
5. Refund issued to original payment method

7. User Accounts

7.1 Account Creation

To use certain features, you must create an account by providing:

• Accurate and current personal information
• Valid email address
• Secure password
• Contact information

7.2 Account Security

You are responsible for:

• Maintaining confidentiality of your login credentials
• All activities under your account
• Promptly notifying us of unauthorized access
• Logging out after each session

8. User Conduct & Prohibited Activities

8.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms.

8.2 Prohibited Activities

You must NOT:

9. Intellectual Property

10. Limitation of Liability

10.1 Scope of Liability

We are not liable for:

• Acts or omissions of travel service providers (airlines, hotels, etc.)
• Travel delays, cancellations, or schedule changes
• Loss, damage, or theft of personal belongings
• Personal injury, illness, or accidents during travel

11. Termination

11.1 By Us

We may terminate or suspend your access to our Services immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent activities
• Non-payment of fees
• Legal or regulatory requirements

12. Dispute Resolution

12.1 Informal Resolution

Before pursuing formal proceedings:

1. Contact our customer service team with your complaint
2. Allow 30 days for investigation and response
3. Provide all relevant documentation and details
4. Cooperate with our resolution efforts

13. Changes to Terms

13.1 Modification Rights

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

13.2 Notification of Changes

We will notify users of material changes by:

• Email notification to registered users
• Posting notices on our website
• Updating the "Last Updated" date

14. Contact Information