Privacy Policy
Protecting your privacy is our top priority. Learn how we collect, use, and safeguard your information across all our platforms.
Version 2.1 | Effective immediately
1. Introduction
Welcome to Paktia Tourist And Travel Agency ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our:
- Website (paktiatravel.com and subdomains)
- Mobile applications
- Social media channels (Facebook, Instagram, Twitter, LinkedIn, YouTube)
- Booking platforms and partner websites
- Customer service channels (email, chat, phone)
- Email newsletters and marketing communications
Important Notice
By accessing or using our services, you agree to this Privacy Policy. If you disagree with any part of this policy, please do not use our services.
2. Data We Collect
We collect several types of information for various purposes to provide and improve our services to you.
2.1 Personal Information
| Category | Examples | Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, gender, nationality | Booking verification, travel documentation |
| Contact Information | Email address, phone number, mailing address | Booking confirmations, customer support |
| Travel Documentation | Passport number, visa information, ID photos | Flight/tour bookings, border compliance |
| Payment Information | Credit card details, billing address, payment history | Transaction processing, fraud prevention |
| Travel Preferences | Seat preferences, dietary restrictions, special needs | Service customization, accessibility |
3. How We Use Your Data
We use your information for legitimate business purposes including:
Primary Purposes
- Service Delivery: Process bookings, send confirmations, arrange travel services
- Customer Support: Respond to inquiries, resolve issues, provide assistance
- Payment Processing: Charge payments, process refunds, prevent fraud
- Travel Documentation: Prepare visas, flight tickets, hotel vouchers
- Legal Compliance: Meet regulatory requirements, border control rules
4. Data Sharing & Third Parties
We share your information only when necessary with trusted partners:
4.1 Required Sharing for Travel Services
- Airlines: Passenger name records, flight details
- Hotels & Accommodations: Guest information, booking details
- Tour Operators: Participant lists, special requirements
- Transport Services: Pickup details, passenger information
- Insurance Providers: Travel insurance processing
6. Data Security
We implement industry-standard security measures:
Security Measures
- Encryption: SSL/TLS for data transmission, AES-256 for storage
- Access Control: Role-based permissions, multi-factor authentication
- Network Security: Firewalls, intrusion detection systems
- Regular Audits: Security assessments, penetration testing
- Employee Training: Data protection policies, security awareness
7. Your Privacy Rights
Depending on your location, you may have the following rights:
Your Control Over Data
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in machine-readable format
- Right to Object: Object to certain processing activities
- Right to Withdraw Consent: Revoke consent at any time
8. Children's Privacy
Our services are not directed to individuals under 16 years of age.
- We do not knowingly collect personal information from children under 16
- If you are a parent/guardian and believe your child has provided us with data, please contact us
- We will delete such information from our records immediately
- For family bookings, parents/guardians must provide consent for minors' data
9. Changes to This Policy
We may update this Privacy Policy periodically:
- We will notify you of significant changes via email or website notice
- The "Last Updated" date at the top indicates the latest revision
- Continued use of our services after changes constitutes acceptance
- We recommend reviewing this policy regularly
10. Contact Information
For privacy-related inquiries or to exercise your rights:
Data Protection Officer
Paktia Tourist And Travel Agency
Kabul, Province, Afghanistan